Now showing items 19-22 of 22

    • Superior Customer Service@ the Library: Refreshed, Renewed and Restored 

      Hargett, Dorothy (Georgia Institute of Technology, 2015-11)
      Let’s get radical about Customer Service at the Library. “When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two.” Experience a renewal of ideas, and a refreshingly ...
    • Technology Lending: The Wave of the Future 

      Hollandsworth, Bobby; Thomas, Cassie (Georgia Institute of Technology, 2015-11)
      Technology lending – digital cameras, camcorders, iPads, even Playstation 4s – is becoming an important part of Access Services. In the spring of 2012 a conscious decision was made to ramp up the technology the Clemson ...
    • Training Staff Where They Are: Using a Blend of Teaching and Assessment Methods 

      Watmough, Katherine (Georgia Institute of Technology, 2015-11)
      Ongoing training for staff in Access Services is difficult, especially when you have seasonal, part-time workers, 2 libraries and shift work hours in an environment where service points must be covered during operational ...
    • A Winning Combination: Gamification and Student Employee Training 

      Copenhaver, Kim; Pritchard, Liz; Tanquary, Julia (Georgia Institute of Technology, 2015-11)
      Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library student employee training program has served as a low ...