If You Don’t Know, Ask!: Using Student Feedback to Direct Redefinition of Library Spaces

Abstract

Have you ever wondered what your patrons were thinking about your library? Here's what happened when the Russell Library at Georgia College decided to ask students what they thought about -and wanted from- their library's spaces. As the face and function of the academic library is constantly evolving, it is essential for librarians to look beyond the faculty, staff, and physical resources housed within the library if they wish to meet and exceed the expectations of their students. In spring 2015, Georgia College’s Russell Library took the initial steps toward re-imagining its spaces with students in mind. Through a series of focus groups with Library Student Assistants and Learning Center Tutors, library faculty and staff sought to find out what students desire in regards to library space. By offering students a platform to voice their wants and concerns, the library received thoughtful suggestions for ways to improve upon the current space arrangement. Both students and librarians walked away from the discussions with tangible outcomes to inform future changes related to library spaces.