License to ILL: Interlibrary Loan and Course Reserve Services Support the University Mission to Reduce Costs for Students
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Each semester students inundate academic interlibrary loan (ILL) units with requests to borrow required course materials. Historically these were cancelled by ILL borrowing offices due to high demand, short loan periods and the ability for the lending library to recall. The solution developed into a pilot project, beginning with the decision to process borrowing requests for course materials from libraries within a consortium, which had agreed to longer loan periods. Additionally, ILL received permission to select course materials and, working with Course Reserve, placed items on reserve, added links to library course pages and worked with course instructors to communicate the availability to students. Workflow and procedures were developed to streamline the process and detailed data was collected on the requests. Learn how an ILL department and Course Reserve unit collaborated to develop an innovative program that provides students access to required readings through patron-driven acquisition, resource sharing and ingenuity.