Linking Arms Around Students in Crisis: Connecting with Campus Safety Units
Aagard, Mary C.
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Public services staff encounter students in different ways than their professors. It is a unique position to offer assistance to students exhibiting crisis related symptoms in the library. We have all witnessed our fair share of panic attacks, jilted girlfriend crying fits, seizures, computer crash meltdowns, inebriation and other medical and stress induced emergencies inside the library. How do we help or to whom do we refer those students? Campus security, health services, advising and dean of students become strategic allies in helping library staff work with students. Knowing more about what those offices do and having connections with their employees creates opportunities for us to help students when they are in need. As we develop robust relationships with these partners, we also must balance that caring impulse for students with the need to protect their privacy and protect the library as a place of open intellectual expression. This session will share successful strategies for working with campus support services, and lead a discussion about strategies for connecting with other campus entities and supporting students in crisis.