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dc.contributor.authorAagard, Mary C.
dc.date.accessioned2016-03-23T18:21:47Z
dc.date.available2016-03-23T18:21:47Z
dc.date.issued2015-11
dc.identifier.urihttp://hdl.handle.net/1853/54652
dc.descriptionPresented at the 2015 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 11-13, 2015, Atlanta, Georgia.en_US
dc.descriptionMary C. Aagard joined Boise State University's Albertsons Library as Head, Access Services in January 2012. She manages circulation, course reserves, stacks maintenance, computer lab support, technology lending, building operation, space planning, and safety training. She also serves as a liaison to the Communication Department. Mary earned her M.L.S. from the School of Library and Information Science at Indiana University in Indianapolis, and a B.A. in Media Arts Studies from Brigham Young University. Before coming to Boise State, Mary worked at Purdue University Libraries as a circulation manager in the life sciences library, and as a special project librarian.
dc.description.abstractPublic services staff encounter students in different ways than their professors. It is a unique position to offer assistance to students exhibiting crisis related symptoms in the library. We have all witnessed our fair share of panic attacks, jilted girlfriend crying fits, seizures, computer crash meltdowns, inebriation and other medical and stress induced emergencies inside the library. How do we help or to whom do we refer those students? Campus security, health services, advising and dean of students become strategic allies in helping library staff work with students. Knowing more about what those offices do and having connections with their employees creates opportunities for us to help students when they are in need. As we develop robust relationships with these partners, we also must balance that caring impulse for students with the need to protect their privacy and protect the library as a place of open intellectual expression. This session will share successful strategies for working with campus support services, and lead a discussion about strategies for connecting with other campus entities and supporting students in crisis.en_US
dc.language.isoen_USen_US
dc.publisherGeorgia Institute of Technologyen_US
dc.subjectCustomer serviceen_US
dc.titleLinking Arms Around Students in Crisis: Connecting with Campus Safety Unitsen_US
dc.typePresentationen_US
dc.typeProceedingsen_US
dc.contributor.corporatenameBoise State University. Albertsons Libraryen_US
dc.embargo.termsnullen_US


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