Opening Course Reserves: One Year Later
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UTSC Library introduced a self-service model for course reserves in September 2014. We presented “Changing Time, Changing Needs: Opening Course Reserves” at the Access Services Conference in 2014. We discussed our project plan, implementation, and outcomes to date. At the time of the presentation, the service was less than 2 months old – much of our data was new and audience members had many questions. One year after implementing our new course reserves service, the service model in the library’s User Services unit has changed dramatically. Creating self-service course reserves freed up staff time and space. This gave us the opportunity to consider new services and ways in which we could improve user experience. We will present a review of the first year of our course reserves self-service model, including outcomes, user feedback, and lessons learned to date. In addition, we will discuss new service initiatives in the library, such as single-service desk model and the creation of a digital innovation lab.