Re-thinking Access Polices & Service Image on an Open Campus
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The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries’ core mission to support the advancement of learning and research with MIT’s culture of openness. MIT’s open campus, designed to meet the needs of the MIT community as well as outside scholars, also attracts individuals with needs or behaviors that are not related to scholarship and research. In recent years the Libraries noticed a significant increase in the number of incidents with these users that challenged our ability to maintain a high quality environment for the MIT community and contribute to MIT’s unique residential experience. Last year, a task force was charged with updating the policies and guidelines to create enforceable expectations for appropriate user behavior. This presentation details the work done by the MIT Libraries to improve their access policies and service image.