Reorganization and ILL : Supporting Staff Through Growth and Transition

Abstract

Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing Coordinator Librarian illuminated several areas with room for change if not improvement. This presentation is designed to highlight the transition of an interlibrary loan department out of Technical Services and into Reader Services through careful analysis of workflows, staffing, and available resources including ILLiad, and the IDS project among others. We will discuss multiple approaches to fixing serious problem areas-to ensure as little disruption as possible, while launching new initiatives with enthusiasm and support from colleagues within Resource Sharing throughout the Libraries.