2016 Access Services Conference
The 8th Access Services Conference was held at the Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center on November 16-18, 2016 in Atlanta, GA.
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Recent Submissions
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Hosting Student Practicums
(Georgia Institute of Technology, 2016-11-18)The Southern Alberta Institute of Technology Library and Information Technology Programme and the SAIT Library have over two decades of experience in placing and hosting student practicums. Practicums are an essential ... -
Seamless Order to Delivery: Integrating Processes for a Frustration-free User Experience
(Georgia Institute of Technology, 2017-11-17) -
What's There and What's Missing: An Inventory of Library Collections
(Georgia Institute of Technology, 2017-11-17)When was the last time your library did an inventory? Librarians love to build collections that connect and fulfill patrons’ information needs. But do you really know what’s on your library’s shelves? What percentage of ... -
Data Wrangling and Visualization in Access Services
(Georgia Institute of Technology, 2017-11-17)From circulation and course reserves to interlibrary loan requests, service statistics, and gate counts, Access Services collects data from several different points, using various methods. But what do we do with all that ... -
Teach and Tell: Access Services’ Frontline Rolein Patron-Centered Activities
(Georgia Institute of Technology, 2016-11-18)Within the library, the Access Services staff stand at the convergence of users and services and are armed with core functional skills. Yet despite this advantage, they have traditionally played a passive role in patron-centered ... -
We Have it All Backwards: Using Positive Psychology and a Strengths Based Approach to Staff Development
(Georgia Institute of Technology, 2016-11-18)We all have things we do well, and have areas that could use improvement. From a staff development perspective, we tend to focus on areas of weakness as opposed to developing strengths. Conventional wisdom says this is the ... -
Masters of Disasters: Planning, Recovering and Rebuilding for Resilience
(Georgia Institute of Technology, 2016-11-17)Many libraries hope to avoid emergencies or disasters. Few succeed. The literature shows that far too few libraries have a disaster plan in place or staff prepared to carry it out. The presenters, each of whose libraries ... -
It Starts at the Top:Developing a Motivational Leadership Style That Moves Mountains
(Georgia Institute of Technology, 2017-11-17)Have you ever wanted to administer changes but had trouble getting staff on board? Attendees will learn how Access Services managers at the University of North Texas Libraries developed strategies to prepare and support ... -
Communication on the Front Lines: Building Relations Between Access Services and Research and Instruction Services
(Georgia Institute of Technology, 2016-11-18)Lack of effective interdepartmental communication is a common problem for public service units today, despite shared missions and goals. Whether merged or independent, it is imperative that these entities keep the lines ... -
Making Change, Increasing Value: Reorganizing Your Access Services Department
(Georgia Institute of Technology, 2016-11-18)In 2015 the department of Resource Sharing & Access Services at the University of Maryland Libraries undertook a major reorganization with the goals of increasing efficiency, staff engagement, and user satisfaction. Seeking ... -
Let’s Talk About REAL Customer Service: How We Increased Circulation by 300 Percent
(Georgia Institute of Technology, 2016-11-18)We hear it all the time – good customer service here, exceptional service there – but are we really practicing it? What is good customer service and why should we even bother with it in library land? How do we get our team ... -
We Are Doing What?' The Changing Roles of Access Services in the 21st Century Library
(Georgia Institute of Technology, 2016-11-17)We were called “Circulation” in the 80s; “Access Services” in the 90s; and now we are called User Services & Technology Support. Supporting the library’s vision to provide new and emerging technologies to support faculty ... -
You Can’t Teach Nice: Retail Management Strategies for Enhanced Library Customer Service
(Georgia Institute of Technology, 2016-11-17)As competition increases for library budgets and people question the relevance of libraries for information gathering, customer service is the difference between satisfied patrons who look to the library for information ... -
PB(L) & Student Workers: Or, How we Harnessed the Power of Students to Promote Progress and Try New Things
(Georgia Institute of Technology, 2016-11-17)By utilizing a project-based learning (PBL) technique with our student workers, our library has improved the organization, presentation, and management of our collection, while also exploring new ways to promote our ... -
Cultivating Leadership Through Continuous Improvement and Influence
(Georgia Institute of Technology, 2016-11-17)In the Hesburgh Libraries at the University of Notre Dame we recognized a gap in available opportunities for developing leadership potential. The university sponsors programs for those who are already in leadership positions, ... -
When it is Time for a Change. Navigating Human Resources in the Academic World
(Georgia Institute of Technology, 2016-11-17)This presentation will focus on the challenges Access Services Librarians encounter when faced with the uncomfortable situation of letting an employee go. Hired into departments that require excellent management and ... -
Alma in Wonderland: How We Learned to Stop Pushing Paper and Live a Paperless World
(Georgia Institute of Technology, 2016-11-18)In December 2015, Emory University's eight libraries migrated from Ex Libris’ Aleph ILS system to Alma to manage their library collections, patrons, and processes. The need for integration between eight libraries, including ... -
When You’ve Got It, Flaunt It: Visualizing Resource Sharing Data
(Georgia Institute of Technology, 2016-11-18)This presentation will be separated into four segments and will reference an analysis of library resource sharing services. The procedures and takeaways will be useful and transferable for most assessment projects. It will ... -
Document Delivery, Resource Sharing, A New Staff Hope: They Can Do It All
(Georgia Institute of Technology, 2016-11-17)Texas A&M University Libraries’ Document Delivery Services is responsible for interlibrary loan and in-house document delivery services for our campus of 56,000 customers. A team of 10 FTE staff members, including the ... -
3000 to 0: Migrating Electronic Reserves to the College’s CMS
(Georgia Institute of Technology, 2016-11-18)In the fall of 2015, the O’Malley Library at Manhattan College piloted a new form of electronic library reserves. Since 2002, the library has been using Docutek as a platform to organize electronic reserve material for the ...
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