Lack of effective interdepartmental communication is a common problem for public service units today, despite shared missions and goals. Whether merged or independent, it is imperative that these entities keep the lines ...

In 2015 the department of Resource Sharing & Access Services at the University of Maryland Libraries undertook a major reorganization with the goals of increasing efficiency, staff engagement, and user satisfaction. Seeking ...

This presentation will be separated into four segments and will reference an analysis of library resource sharing services. The procedures and takeaways will be useful and transferable for most assessment projects. It will ...

The Southern Alberta Institute of Technology Library and Information Technology Programme and the SAIT Library have over two decades of experience in placing and hosting student practicums. Practicums are an essential ...

In the Hesburgh Libraries at the University of Notre Dame we recognized a gap in available opportunities for developing leadership potential. The university sponsors programs for those who are already in leadership positions, ...

Many libraries hope to avoid emergencies or disasters. Few succeed. The literature shows that far too few libraries have a disaster plan in place or staff prepared to carry it out. The presenters, each of whose libraries ...

In December 2015, Emory University's eight libraries migrated from Ex Libris’ Aleph ILS system to Alma to manage their library collections, patrons, and processes. The need for integration between eight libraries, including ...

We hear it all the time – good customer service here, exceptional service there – but are we really practicing it? What is good customer service and why should we even bother with it in library land? How do we get our team ...

This presentation will focus on the challenges Access Services Librarians encounter when faced with the uncomfortable situation of letting an employee go. Hired into departments that require excellent management and ...