We Are Doing What?' The Changing Roles of Access Services in the 21st Century Library
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We were called “Circulation” in the 80s; “Access Services” in the 90s; and now we are called User Services & Technology Support. Supporting the library’s vision to provide new and emerging technologies to support faculty and student research, teaching and learning; USTS provides services and technologies needed to deliver a superior user experience. In this presentation, we will demonstrate how our library became early adopters of digital technologies. Establishing the “V-Rooms”- equipped with 60 inch wall monitors, multimedia connection table, and touch screen capabilities; One Button Studio, a simplified recording setup that can be used without any previous video production experience; and the library’s showcase -CURVE (Collaborative University Research & Visualization Environment), a technology rich discovery space supporting the research and digital scholarship of our students, faculty, and staff; USTS became more than just ‘circulation’ to our students. We became invaluable.