Communication on the Front Lines: Building Relations Between Access Services and Research and Instruction Services
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Lack of effective interdepartmental communication is a common problem for public service units today, despite shared missions and goals. Whether merged or independent, it is imperative that these entities keep the lines of communication open. Elizabeth Marcus and Malti Turnbull from Western Carolina University will discuss common inter-unit communication challenges and suggest ways to strengthen ties between access and reference services units. The speakers will outline their efforts to increase and streamline communication and improve overall collegiality between these units at Hunter Library. They will reveal how these changes have enhanced the library user experience, and attendees will take away strategies for assessing communication needs and applying successful communication practices in their own libraries.