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Reformatting Library Services: Providing Service to Patrons with Disabilities
(Georgia Institute of Technology, 2017-11-16)
Alternate formats is one area that brings many challenges to provide the best quality of service to users. In Response, Syracuse University Libraries have made committed efforts to identify and meet the needs of patrons ...
Bibliotheca + 3M® Digital Library Assistant : Friend or Foe?
(Georgia Institute of Technology, 2017-11-16)
Discussion of the Bibliotheca + 3M Digital Library Assistant and its nine uses in an academic library. Real life experiences, both pros and cons, for those libraries considering RFID technology.
Student Cross-Training within the User Services Department of Musselman Library, Gettysburg College
(Georgia Institute of Technology, 2017-11-17)
Supervisors within the User Services Department at Musselman library have collaborated to assess student worker tasks. Determining like tasks across units has informed the development and ongoing refinement of cross-training ...
This May Not Be Perfect, But It Is Real
(Georgia Institute of Technology, 2017-11-17)
Reorganization can result in updated approaches to front-line service operations, access to collections, and space planning. Attendees will receive examples of approaches to streamline library services and staff functions, ...
Process Improvement Initiatives in Access Services: the Shared Benefits of Shared Work
(Georgia Institute of Technology, 2017-11-16)
Presenters will offer a visual presentation that gives background on why improvement initiatives were needed, why this approach was selected and provide methods used to define and identify procedural issues. The shared ...
Accessing Virtual Reality: Challenges Met and Lessons Learned
(Georgia Institute of Technology, 2017-11-16)
Virtual reality (VR) is an emerging technology with the potential to enhance many fields but it comes with challenges related to providing access and support in a library setting. This session will share what NCSU Libraries ...
Using Accudemia for Service Assessment and Security
(Georgia Institute of Technology, 2017-11-16)
The University Library is implementing the Accudemia student tracking software system in our brand-new 24/5 space to determine not only the number of visitors during operational hours, but also the nature of their use of ...
User-Centered Access: Planning and Implementing a Fine-Free Policy
(Georgia Institute of Technology, 2017-11-17)
Our library’s proposal to extend lending and eliminate overdue fines has been implemented successfully! We’ll share why and how we managed to align our circulation policies with the needs of our most frequent users. Note: ...
Seeing the Data Through the Trees: Using Springshare's LibInsight Data Visualization Tool for Access Services Data Assessment
(Georgia Institute of Technology, 2017-11-16)
The program will discuss the need for assessment of Access Services data and a unique tool to provide and visualization.
Oh, That’s Right… : Considerations for Sustaining and Maintaining an Online Training Program
(Georgia Institute of Technology, 2017-11-17)
The University of Michigan Library launched a training and service model that moved beyond the traditional reference desk model to provide ready reference and information service to patrons from any service point. Hear ...