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    Oh, That’s Right… : Considerations for Sustaining and Maintaining an Online Training Program

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    Oh that’s right.pdf (6.935Mb)
    Date
    2017-11-17
    Author
    Pawlicki, Jasmine
    Moreno, Shannon
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    Abstract
    The University of Michigan Library launched a training and service model that moved beyond the traditional reference desk model to provide ready reference and information service to patrons from any service point. Hear about how we developed and implemented the program, and some possible solutions to sustaining a training program.
    URI
    http://hdl.handle.net/1853/59368
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    • 2017 Access Services Conference [29]
    • Access Services Conference (9th - Atlanta - 2017) [38]

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