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dc.contributor.authorPawlicki, Jasmine
dc.contributor.authorMoreno, Shannon
dc.date.accessioned2018-03-05T21:37:19Z
dc.date.available2018-03-05T21:37:19Z
dc.date.issued2017-11-17
dc.identifier.urihttp://hdl.handle.net/1853/59368
dc.descriptionPresented at the 2017 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 15-17, 2017, Atlanta, Georgia.en_US
dc.descriptionJasmine Pawlicki and Shannon Moreno are with the University of Michigan Library-Operations.en_US
dc.descriptionAccess Services Conference Track : Customer Serviceen_US
dc.description.abstractThe University of Michigan Library launched a training and service model that moved beyond the traditional reference desk model to provide ready reference and information service to patrons from any service point. Hear about how we developed and implemented the program, and some possible solutions to sustaining a training program.en_US
dc.language.isoen_USen_US
dc.publisherGeorgia Institute of Technologyen_US
dc.relation.ispartofseriesAccess Services Conference (9th - Atlanta - 2017)en_US
dc.subjectCustomer serviceen_US
dc.subjectLibrariesen_US
dc.titleOh, That’s Right… : Considerations for Sustaining and Maintaining an Online Training Programen_US
dc.typePresentationen_US
dc.contributor.corporatenameUniversity of Michigan. Libraryen_US


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