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dc.contributor.authorYap, Soo Huey
dc.date.accessioned2020-09-30T18:28:40Z
dc.date.available2020-09-30T18:28:40Z
dc.date.issued2020-07-24
dc.identifier.urihttp://hdl.handle.net/1853/63735
dc.descriptionMaster of Science in Geographic Information Science and Technology (MS-GIST) Capstone Project.en_US
dc.description.abstractPerformance evaluation is a concept that most can understand. Examples of performance evaluation include evaluating the performance of students in schools via assignments and exams, and corporations and boards evaluating departmental and corporation-wide performance. In many of these instances, the objectives of performance evaluation are clear. In our first example, the aim of schools may be the education of students, and therefore performance evaluation is conducted to measure students’ understanding and learning of the syllabi. In our second example, the aim of corporations may be to improve efficiency (reduce costs) and increase income. Performance measures used by private sector corporations may include number of sales, customer satisfaction ratings, and number of clicks on advertisements.en_US
dc.language.isoen_USen_US
dc.publisherGeorgia Institute of Technologyen_US
dc.relation.ispartofseriesGIST Capstone Papersen_US
dc.subjectPerformance evaluationen_US
dc.subjectPerformance measurementen_US
dc.subjectTransit agenciesen_US
dc.subjectTransit performance measurementen_US
dc.titleA Text-Mining and GIS Approach to Understanding Transit Customer Satisfactionen_US
dc.typeMasters Projecten_US
dc.contributor.corporatenameGeorgia Institute of Technology. School of City and Regional Planningen_US


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