Horizontal Scaling: How Experience in MOOC Programs Helped a College Strategy in Emergency Response
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This chapter shares an evaluation of the response to the “emergency remote teaching” situation in March of 2020 due to the outbreak of the COVID-19 pandemic. The authors focus on how capacity building in eLearning rendered positive results internally and allowed for the quick and successful horizontal scaling at the Gies College of Business at the University of Illinois at Urbana-Champaign. They placed specific emphasis on strategies and tactics implemented by the Gies eLearning team to expand their services to all college faculty and students in making a rapid transition to online teaching. A post-implementation analysis explains the implications to this transition on the organization and changes of practices and policies related to scaling online best practices to residential courses and programs.
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