Jumping the Great Chasm to Quality Online Learning At Scale: Strategic Change Management in a Time of Crisis
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The abrupt disruption to higher education that began in March 2020 continues to produce opportunities to foster creativity and advance fundamental change. At one university in northern California, the continuing education (CE) division saw an opportunity in the crisis and quickly pivoted to further accelerate online learning at scale and advance strategic goals. Led by the existing strategic plan and vision, the leadership of the organization leveraged existing capacity to successfully manage change. This chapter explores the organization conditions, leadership competencies, and the applied practices of one CE organization to respond to change and forge success in an uncertain future. Outcomes include key change management strategies that supported both instructional resiliency and long-term strategy toward accelerating broader online learning and delivery at scale.
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