User experience design for electric mopeds
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Electric moped sharing, a recent variation of vehicle sharing concepts, are emerging in urban areas to enable commuters short-term access to mopeds on an as-needed basis. User experience problems arise along with the generalization of this trend. A large portion of novice riders are granted access and the shared nature prevents users from taking their time to get familiar with the controls and functions of electric mopeds. The purpose of this study is to gain a deeper understanding of user experience and leveraging design to address the problems. Unlike car and bike sharing, user experience related to electric moped are yet to be explored by literature. To fill this gap, a social media survey and 4 individual workshops were organized to clarify issues interacting with mopeds caused by inexperience and lack of time. A final prototype was designed using an incremental and exploratory approach, which is characterized by the intuitive layout of handlebar controls and smartphone integration. In evaluating the usability and user experience, 9 participants were recruited to do simulation riding using the designed prototype and a standard moped, which serves as the benchmark. The result suggested a higher usability scale for the prototype supplemented by positive comments made on the smartphone integration tactic and system learnability. Possibility of further improvement and methodology design are also discussed in this paper.