Standardized Design Process and Capital Planning for Salvation Army Corps Community Centers: a Case Study and Recommendations

Abstract

The Salvation Army, a non-profit Christian Church and social service enterprise, struggles as all corporations do, with expending limited resources in the most efficient and effective manner. The Salvation Army has been recognized as a corporate leader in effectively managing administrative and programmatic resources and generating positive results in their programs designed for the benefit of society and the community of mankind as a whole. This document focuses on whether The Salvation Armys practices concerning the design, construction, and operation of facilities warrants the same praise regarding efficiencies and effectiveness. The contents of this thesis are an evaluation of, and recommendations for, the design and construction processes used by The Salvation Armys Corporate Headquarters to construct and operate Salvation Army Corps Community Centers throughout the southeastern United States. The primary objectives were to analyze the current design and construction processes, develop a prototype design, and determine through quantitative research if standardization of the design is cost effective, programmatically functional, superior in terms of constructability, maintainability, sustainability, and if and how a standard model should be implemented. The methodology used to produce this thesis included a comprehensive review of relevant literature concerning current industry standards regarding design and construction to develop an understanding of the advantages and disadvantages of standardized design. Personal interviews with architects and directors of similar facilities were conducted to gain a thorough knowledge of the concept of standardization.

A survey was distributed to internal personnel involved in the design, construction, and operations of Salvation Army Corps Community Centers. The survey was used to determine the experience, expertise, and limitations of those individuals and how the internal population views and implements current processes, as well as their opinion of standardization. In concert with a standard design, an integrated operations, maintenance, capital renewal plan, and emergency plan concept is discussed, produced, and incorporated into an actual constructed model. An implementation plan for each of the components mentioned above is also provided. The information gleaned from the research indicated that process improvement was warranted and that a standardized design could effectively jump start the design process which would ultimately result in cost savings, production of a programmatically functional facility that is cost effectively maintained, built from sustainable products, and incorporates an operations, maintenance and capital renewal plan as well. While the research conducted supports the implementation of a standardized design, operations, and capital renewal plan, further research will be conducted to evaluate the effectiveness of the implemented program. By studying the constructed model, adjustments can be made in the process and practice to further improve the efficiency and effectiveness of the standardized design process, operations, maintenance, and capital renewal plan.