Reference and Instruction Programs Go Virtual as a Form of Outreach: Case Studies from Academic Libraries
Walters, Tyler O.
Williams, Clara R.
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Academic, special, and public libraries cater to a customer base that is no longer defined by location. Users of information are global clients who are continuously connected to resources and are not restricted to access in any physical facility. Outreach has been defined as bringing services out to where they are needed and can be traced to public libraries, where library branches and bookmobiles served the information needs of the communities. Academic outreach is a relatively new phenomenon designed to reach patrons outside the library, whether in student dormitories or faculty offices. To serve the needs of their resident and global information customers, Haselton Library and Knowledge Center developed an information literacy program, customized web portals and real-time, online reference services.