Intuitive Revelations: The Ubiquitous Reference Model
Mathews, Brian S.
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Libraries are facing an ongoing existential dilemma, questioning their own significance and identity. There is much concern about the future of the profession. However, there is also much enthusiasm and a conscious effort toward developing new roles and altering services to meet patron expectations. This paper presents a new approach toward interacting with users, moving beyond the traditional barriers and seeking to deliver assistance intuitively before the patron recognizes the need.