Intuitive Revelations: The Ubiquitous Reference Model

Show full item record

Please use this identifier to cite or link to this item:

Title: Intuitive Revelations: The Ubiquitous Reference Model
Author: Mathews, Brian S.
Abstract: Libraries are facing an ongoing existential dilemma, questioning their own significance and identity. There is much concern about the future of the profession. However, there is also much enthusiasm and a conscious effort toward developing new roles and altering services to meet patron expectations. This paper presents a new approach toward interacting with users, moving beyond the traditional barriers and seeking to deliver assistance intuitively before the patron recognizes the need.
Type: Working Paper
Date: 2006
Publisher: Georgia Institute of Technology
Subject: Reference assistance
RSS feeds

All materials in SMARTech are protected under U.S. Copyright Law and all rights are reserved, unless otherwise specifically indicated on or in the materials.

Files in this item

Files Size Format View
IntuitiveRevelations.pdf 124.8Kb PDF View/ Open 65.54Mb QuickTime video View/ Open

This item appears in the following Collection(s)

Show full item record