Intuitive Revelations: The Ubiquitous Reference Model

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Please use this identifier to cite or link to this item: http://hdl.handle.net/1853/8446

Title: Intuitive Revelations: The Ubiquitous Reference Model
Author: Mathews, Brian S.
Abstract: Libraries are facing an ongoing existential dilemma, questioning their own significance and identity. There is much concern about the future of the profession. However, there is also much enthusiasm and a conscious effort toward developing new roles and altering services to meet patron expectations. This paper presents a new approach toward interacting with users, moving beyond the traditional barriers and seeking to deliver assistance intuitively before the patron recognizes the need.
Type: Working Paper
URI: http://hdl.handle.net/1853/8446
Date: 2006
Publisher: Georgia Institute of Technology
Subject: Reference assistance
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