Georgia Tech, Auxiliary Services, 2003 Action Plans (Housing)
Georgia Institute of Technology. Office of Assessment
Georgia Institute of Technology. Auxiliary Services
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Successes were: level of customer service increased, condition of room at move-in improved, and satisfaction with billing process increased. Most popular services were ResNet and GTCN, proving that technology is number one. Challenges are completing maintenance requests in a timely fashion, tracking work orders, and equipping staff to meet student residents’ expectations.