E-resource Workflow: Improving Communication between Librarians and Vendors
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Librarians and library staff have experienced the complications and complexities electronic resources have introduced into their organizations in order to acquire, manage, support, and renew them. Likewise, publishers and other content providers have experienced these complications in the design of interfaces and systems, the selling and negotiation process, and the need to provide technical support for their customers. Both sides have had to invest significant time and resources to adapt to the electronic environment. In 2004, the Digital Library Federation published a report entitled Electronic Resource Management: Report of the DLF ERM Initiative. Two workflow charts were included as an appendix to the report. The first chart illustrates the fairly straightforward and linear process for acquisition and management of physical resources in libraries. The second chart is a diagram of the expanded and continuous process for acquisition and management of electronic resources in libraries. At the time of its publication, the report was intended to inform ILS (integrated library systems) vendors of the need for development of an ERM (electronic resource management) module to automate some of the process of handling electronic fulltext serials. In this session, the presenters will describe how their organizations have adapted internally to accommodate changes in workflow and how that affects the traditional relationship between buyer and seller. Conference attendees will hear strategies for more effective, efficient, and timely discussions with their agents, publishers, and vendors.