E-resource Workflow: Improving Communication between Librarians and Vendors

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Please use this identifier to cite or link to this item: http://hdl.handle.net/1853/13649

Title: E-resource Workflow: Improving Communication between Librarians and Vendors
Author: Armstrong, Kim ; Schatz, Bob
Abstract: Librarians and library staff have experienced the complications and complexities electronic resources have introduced into their organizations in order to acquire, manage, support, and renew them. Likewise, publishers and other content providers have experienced these complications in the design of interfaces and systems, the selling and negotiation process, and the need to provide technical support for their customers. Both sides have had to invest significant time and resources to adapt to the electronic environment. In 2004, the Digital Library Federation published a report entitled Electronic Resource Management: Report of the DLF ERM Initiative. Two workflow charts were included as an appendix to the report. The first chart illustrates the fairly straightforward and linear process for acquisition and management of physical resources in libraries. The second chart is a diagram of the expanded and continuous process for acquisition and management of electronic resources in libraries. At the time of its publication, the report was intended to inform ILS (integrated library systems) vendors of the need for development of an ERM (electronic resource management) module to automate some of the process of handling electronic fulltext serials. In this session, the presenters will describe how their organizations have adapted internally to accommodate changes in workflow and how that affects the traditional relationship between buyer and seller. Conference attendees will hear strategies for more effective, efficient, and timely discussions with their agents, publishers, and vendors.
Description: Presenters: Bob Schatz is Director of Sales for Coutts Library Services. A librarian, Bob has practiced his profession as a bookseller to libraries since the mid-1970s, having worked at Academic Book Center, WH Everetts, and Franklin Book Company before joining Coutts. Bob is an active member of the library community, and is a frequent speaker at NASIG, ALA, and other venues. He is also a member of the editorial board of Library Collections, Acquisitions, and Technical Services. Kim Armstrong is Director of Collections Services at the University of Illinois-Springfield. Kim has also worked in collections positions at Illinois State University and the Triangle Research Libraries Network. Kim has had extensive experience negotiating for electronic resources and currently chairs the Electronic Resources Committee for CARLI (The Consortium of Academic and Research Libraries in Illinois).
Type: Presentation
URI: http://hdl.handle.net/1853/13649
Date: 2007-02-24
Contributor: University of Illinois at Springfield
Coutts Information Services
Publisher: Georgia Institute of Technology
Subject: Library vendor relations
Library vendor communication
Goto people
Documentation of responsibilities for eResources
eResource management workflow flowchart
Vendor product development and promotion flowchart

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