Now showing items 1-16 of 16

    • Human Touch - The Only Stability in the Ever-Changing 'iWorld': Cherishing Customer Service 

      Chakraborty, Mou; Payne, Sharon (Georgia Institute of Technology, 2009-11-12)
      Access Services has evolved through a variety of changes over the last few years. The Circulation Desk is a lot more than just a place for 'checking out books,' ─ to a large extent becoming the face of the library. The ...
    • The Space Is a Service, Too : Library Commons & Access Services 

      Bennett, Charlie (Georgia Institute of Technology, 2009-11-12)
      What happens when an access services department has to run an information commons? This presentation will describe the transformation of the Georgia Tech Library's Circulation department when they became the service desk ...
    • Patron-to-Patron Lending 

      van Dyk, Gerrit (Georgia Institute of Technology, 2009-11-12)
      When a user can't find an item in our catalog they go to ILL. ILL then contacts various libraries to see if they would lend the item in question. What if ILL was able to also contact local users who have volunteered their ...
    • Documents...We Want 'Em Rushed and Readable 

      Maresco, Tina; Dermott, Maureen O'Brien (Georgia Institute of Technology, 2009-11-12)
      With budgets shrinking and subscription prices rising, the philosophy of "just in time" seems to be gaining on that of "just in case". Resource sharing is an increasingly crucial adjunct to a library's collection. Like ...
    • Training Student Workers Panel Discussion 

      Higham, Krista; Sirotkin, Jennifer (Georgia Institute of Technology, 2009-11-12)
      This small panel discussion will focus on successful methods of training student workers. Krista Higham, Access Services Librarian at Millersville University will discuss "Customer Service Training for Student Employees". ...
    • Course Related Content: A Management Solution 

      Sewell, Bethany B. (Georgia Institute of Technology, 2009-11-12)
      Course Related Content (or Reserves) at the University of Denver's Penrose Library is a multi-departmental network of units working together to support the teaching needs of the DU faculty by providing course related content ...
    • You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment 

      Evangeliste, Mary; Furlong, Katherine; Dermott, Maureen O'Brien (Georgia Institute of Technology, 2009-11-12)
      In this panel presentation three managers of Access Services share the triumphs, disappointments and the "down right uncomfortable" work of transforming a user/access services department. Changes in the user/access service ...
    • Looking through the Keyhole: How Users Think About and Use Library Space 

      Baldwin, Dave; Lee, Norice; Pierard, Cindy (Georgia Institute of Technology, 2009-11-12)
      Physical space still matters—even in the highly digital 21st century. How can libraries best assess and improve user space, even if they don't have the ability to undertake a major renovation? This session offers effective, ...
    • Access Services 2.0: Tools for the New Era 

      Shuping, Andrew D. (Georgia Institute of Technology, 2009-11-12)
      In the last five years the web has exploded with new tools and websites that innovative services and new ways to collaborate. Although many of these new sites gain mention for being used in public services, they can also ...
    • Bridging the Gap: Building Relationships and Overcoming Copyright Anxieties 

      Quartey, Susie (Georgia Institute of Technology, 2009-11-12)
      Nine years ago the Course Reserve Library at Brigham Young University (BYU) partnered with the newly developed Copyright Licensing Office (CLO) on campus to continue the arduous task of copyright compliance for materials ...
    • Library Collections 2.0: Managing Multimedia Technologies in Academic Libraries 

      Bodnar, Erica; Fones, Joey (Georgia Institute of Technology, 2009-11-13)
      To support the learning and research needs of faculty and students, academic libraries are finding it increasingly important to incorporate the use of digital learning objects as educational tools in their collections. ...
    • A Vision of Access Services in the Open Library Environment (OLE) 

      Gardner, Judy (Georgia Institute of Technology, 2009-11-13)
      This program will present a scenario of access services in an open source academic library system with enterprise level connections. The Open Library Environment (OLE)'s design will be used as a model. OLE is an open ...
    • Give out Pickles: Customer Service Improvement 

      Summey, Terri (Georgia Institute of Technology, 2009-11-13)
      In our technological society, people are used to customizable services and quick access to information from a variety of sources. Library customers are why libraries exist and providing good service to customers is one ...
    • Student Worker Management Panel Discussion 

      Hughes, Jennifer H.; Lewis, Michelle M.; Brown, Lee; Herfel, Stephanie Dawn (Georgia Institute of Technology, 2009-11-13)
      This panel discussion will focus on successful methods of managing student workers in an academic library. Jennifer Hughes, Head of Access Services, Michelle Lewis, Circulation Supervisor, and Lee Brown, Assistant ...
    • Training 2.0 

      Power, June L. (Georgia Institute of Technology, 2009-11-13)
      With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effective communication among staff and student assistants, ...
    • When Worlds Collide: Lessons Learned from Merging Two Key Service Points 

      Chimato, Mary Carmen; Reade, Tripp (Georgia Institute of Technology, 2009-11-13)
      In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessment of its programs and services with the goal of ...