Now showing items 12-31 of 124

    • Be Our Guest - Exceptional Patron Library Experience 

      Sotilleo, Sophia (Georgia Institute of Technology, 2014-11)
      The Be Our Guest program is a session where we will discuss and outline proven principles and processes that will help focus your library vision and assemble your team to enhance and deliver exceptional customer service. ...
    • Blurred Lines: Guiding Library Stakeholders toward a Shared Vision of the Library 

      O'Brien Dermott, Maureen; Arndt, Theresa (Georgia Institute of Technology, 2015-11)
      Libraries are relying less on local ownership and increasingly on new models of instant access through unmediated ILL, pay-per-view services, demand-driven acquisitions, and shared collections, blurring lines between access ...
    • Bridging the Gap: Building Relationships and Overcoming Copyright Anxieties 

      Quartey, Susie (Georgia Institute of Technology, 2009-11-12)
      Nine years ago the Course Reserve Library at Brigham Young University (BYU) partnered with the newly developed Copyright Licensing Office (CLO) on campus to continue the arduous task of copyright compliance for materials ...
    • Building a Better Library Experience: Redefining Access Services 

      Rodriguez, Juan Carlos; Merry, Brian (Georgia Institute of Technology, 2013-11)
      In 2011, the University Libraries at Grand Valley State University began a year-long process of reviewing and analyzing all workflows performed by members of the Technology and Information Services (TIS) Division. The TIS ...
    • Building a Joint High Density Remote Storage Facility: a Public and Private Collaboration 

      Boucher, Amy; Richardson, Stella (Georgia Institute of Technology, 2015-11)
      Building and filling a high density storage facility is major undertaking for any institution, but even more so when it is a joint endeavor between a private and a public institution. The presenters will outline the complex ...
    • Change is the new normal: Access Services in a new Public Services paradigm 

      Troy, Sarah; Lawson, Nicole (Georgia Institute of Technology, 2011-11)
      At the University of California, Santa Cruz, Access Services has a reputation for testing new ideas and eagerly embracing change. Recently we began making plans to create a single desk for providing both Access and Research ...
    • Changing Times, Changing Needs: Opening Course Reserves 

      O'Brien, Elizabeth; Rudin, Lola; Sgro, Adriana (Georgia Institute of Technology, 2014-11)
      Do Course Reserves need to be behind a Circulation Desk or are there other models that would serve our students better? We moved this collection out from behind the desk into a self-service area. Hear our challenges and ...
    • Closing the digital knowledge gap in Access Services Staff 

      Handfield, Amy (Georgia Institute of Technology, 2013-11)
      With the changing climate of libraries and the growing use of technology and digital information, the skill sets required of access services staff is evolving. At present, many library circulation departments are staffed ...
    • Collaboration and Change: Lessons Learned from a Merged Library Experience 

      Ward, Julie Kowalewski (Georgia Institute of Technology, 2011-11)
      This presentation will discuss the successful integration and challenges facing the Access Services Department in a merged academic and public library. The need for collaboration, flexibility and the ability to respond ...
    • Connecting Staff Skills to Performance Reviews 

      Smith, Dennis J. (Georgia Institute of Technology, 2011-11)
      Describes the efforts of USF Library to develop lists of Core Competencies for staff. The project grew into developing core competencies and relating these to performance evaluations. Relates the successes and challenges ...
    • Cool Apps and Open Source Tools to Collect and Display Access Services Data 

      Thompson, Susan; Roudenbush, Teresa (Georgia Institute of Technology, 2013-11)
      Come learn how you can use cool apps, open source tools and mobile devices to track things like space utilization and questions asked at the desk. Then put your statistics altogether in a one-stop dashboard using Google.
    • Course Related Content: A Management Solution 

      Sewell, Bethany B. (Georgia Institute of Technology, 2009-11-12)
      Course Related Content (or Reserves) at the University of Denver's Penrose Library is a multi-departmental network of units working together to support the teaching needs of the DU faculty by providing course related content ...
    • Creating a Stir: Using Gimlet Desk Statistics in your Library 

      Rosen, Rhonda; Mendoza, Rose Marie; Brecht, Cynthia (Georgia Institute of Technology, 2012-11)
      The Access Services Department in the William Hannon Library at Loyola Marymount University currently uses “Gimlet” to record statistics on all encounters at its Public Services units. In August of 2009, the William H. ...
    • Creating a Successful Single Service Point for Circulation and Reference in an Academic Library 

      Venner, Mary Ann; Hardikar, Bethany (Georgia Institute of Technology, 2013-11)
      This presentation will describe how the Access Services and Reference departments of the UNT Libraries successfully worked together to create a single service point for Circulation (Interlibrary Loan, Reserves, Fines) and ...
    • Creating Customer Service Training for the Academic Library 

      McInerney, Molly; Mlady, Grace; Rodrigues, Maria (Georgia Institute of Technology, 2015-11)
      Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interaction develops the image our users have of us, the MIT ...
    • Cross-training Students for a Flexible Environment 

      McKee, Jennie (Georgia Institute of Technology, 2011-11)
      Cross-training Students for a Flexible Environment The Access Service Department at Reed College tries to cross-train most of it's student employees in several if not all of the basic tasks so that they may be deployed ...
    • The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries 

      Bayer, Jerrie L.; Llewellyn, Steve (Georgia Institute of Technology, 2010-11)
      Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable ...
    • Customizing Services for Millennium Generation Students 

      Bright, Kawanna; Chang, Amy (Georgia Institute of Technology, 2011-11)
      This presentation will address how academic libraries are re-engineering access services in response to our Millennium generation students, the challenges of filling the current needs while managing the changing needs that ...
    • The Dark Side of Being the Boss 

      Scalf, Heather (Georgia Institute of Technology, 2013-11)
      With change as a constant in libraries, we are all challenged to come up with effective ways to coach and develop our staff to ensure continued success. Using operant conditioning techniques, such as behavior modification, ...
    • Developing a Space Plan for an Academic Library (Or how we stopped putting out fires and came to be strategic in our space decisions) 

      Strittmatter, Connie (Georgia Institute of Technology, 2014-11)
      One of the struggles academic libraries face is competing demands for library space. This presentation will discuss the process used by Montana State University Library for designing a library space plan. The program will ...