Now showing items 81-100 of 124

    • Patron Driven Access Services 

      Griffes, Steve (Georgia Institute of Technology, 2014-11)
      We've all heard of Patron Driven Acquisitions, but what about Patron Driven Access Services in an academic library? Attendees will learn easy techniques that Access Services staff can use to collaborate with student groups ...
    • Patron-to-Patron Lending 

      van Dyk, Gerrit (Georgia Institute of Technology, 2009-11-12)
      When a user can't find an item in our catalog they go to ILL. ILL then contacts various libraries to see if they would lend the item in question. What if ILL was able to also contact local users who have volunteered their ...
    • Privacy and Confidentiality: using scenarios to teach your staff about patrons rights 

      Snowman, Ann (Georgia Institute of Technology, 2011-11)
      Patron privacy is governed by administrative policy, federal and state laws, and professional ethics whose application can be nuanced and complex. Using real world scenarios to help staff understand is an approach that ...
    • Providing an A+ Service to Our Customers 

      Yang, Zheng Ye (Lan) (Georgia Institute of Technology, 2012-11)
      Document delivery, resource sharing is a must have service for today’s academic library customers, are we meeting our users’ needs? An assessment from a US flagship academic library.
    • Publishing in Access Services (or How Can I Keep Working This Hard and Make Tenure?) 

      Sharpe, Paul (Georgia Institute of Technology, 2014-11)
      Publishing is hard work. Access services is hard work. You'd think doing both was impossible, but it's actually quite manageable. Listen as one of your own discusses his path from intimidated newbie to journal editor, ...
    • QR Codes in Libraries: An Overdue Discussion 

      Hannan, Khyle (Georgia Institute of Technology, 2011-11)
      Libraries around the country have two things in common; struggling to keep pace with ever changing technology and constantly trying to provide services patron's want with limited resources. In this session I will facilitate ...
    • Re-thinking Access Polices & Service Image on an Open Campus 

      Graves, Jeremiah (Georgia Institute of Technology, 2015-11)
      The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries’ core mission to support the advancement of learning and research with MIT’s culture ...
    • Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem 

      Epps, Sharon; Sayles, Sheridan; Kidd, Judi; Negro, Toni (Georgia Institute of Technology, 2014-11)
      The University of Maryland Libraries took on the challenging task of creating a customer service training curriculum for all staff working at public service points by offering an online course complete with digital badges, ...
    • Reorganization and ILL : Supporting Staff Through Growth and Transition 

      Abashian, Nancy; Perez, Melissa (Georgia Institute of Technology, 2015-11)
      Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing Coordinator Librarian illuminated several areas with ...
    • Reserve (R)Evolution: The Hows and Whys 

      Dunkley, Joy (Georgia Institute of Technology, 2012-11)
      The advantages and disadvantages of a unique textbook program at BMCC which has been in place for over thirty years. With a student body of over 24,000 students (mostly of non-traditional, international and lower income), ...
    • Revitalizing Customer Service through Student Leadership 

      Bolinger, David; Little, Micquel (Georgia Institute of Technology, 2015-11)
      The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered ...
    • Selecting, implementing, and using RFID in an academic library 

      Downey, Catherine Jannik (Georgia Institute of Technology, 2010-11)
      Georgia Gwinnett College (GGC) Library has decided to use radio frequency identification (RFID) to secure and inventory its collection in its new building opening Fall 2010. This presentation will cover how and why that ...
    • Selling the Library from Access Services Desk 

      Fu, Li (Georgia Institute of Technology, 2013-11)
      The access department in University of San Diego (USD) has a unique name: Access & Outreach Services (AOS) - it handles not only traditional responsibilities such as Circulation, ILL, Reserves, but also outreach to those ...
    • The Service Excellence Initiative: A New Approach to Customer Service 

      Ryckman, Eileen; Caesar, Deborah; Rupp, Eric; Sweetman, Kimberly (Georgia Institute of Technology, 2010-11)
      With the pressures of changing technologies and patron expectations the need to stay viable as a service provider is impacting even Academic libraries who have traditionally had a built in patron base. Aware of these ...
    • The Space Is a Service, Too : Library Commons & Access Services 

      Bennett, Charlie (Georgia Institute of Technology, 2009-11-12)
      What happens when an access services department has to run an information commons? This presentation will describe the transformation of the Georgia Tech Library's Circulation department when they became the service desk ...
    • Splitting Up Circulation - Maximizing the customer and employee satisfaction 

      Chaffin, Ted; Schoonover, Dan (Georgia Institute of Technology, 2011-11)
      Learn how the Florida State University Libraries have broken apart a formerly large scale traditional model of Access Services into it's distinct components, and how this has increased productivity, reduced staffing, ...
    • Steal This Presentation! (Yale University Library's Experiment with E-Reserves and Copyright) 

      McCaslin, David (Georgia Institute of Technology, 2010-11)
      Prior to the 2009-2010 academic year, Yale University Library appointed a committee of Access Services Librarians and Managers to review then current e-reserve workflow and copyright guidelines in hopes a new workflow and ...
    • Student Assistants > Student Employees 

      Helms, Conrad (Georgia Institute of Technology, 2011-11)
      This presentation describes the process of hiring students for supervisory positions in the circulation department at a small academic library. We will discuss the entire process from creating a job ad to offering the ...
    • Student Library Use Data and Class Standing 

      Sneed, Thomas; Walsh, Felicity (Georgia Institute of Technology, 2014-11)
      Budgets are tight at academic institutions everywhere and this can affect library budgets. This year, MacMillan Library had harvested and combined data on student GPAs, library circulation data and gate entrance data to ...
    • Student Worker Management Panel Discussion 

      Hughes, Jennifer H.; Lewis, Michelle M.; Brown, Lee; Herfel, Stephanie Dawn (Georgia Institute of Technology, 2009-11-13)
      This panel discussion will focus on successful methods of managing student workers in an academic library. Jennifer Hughes, Head of Access Services, Michelle Lewis, Circulation Supervisor, and Lee Brown, Assistant ...