Now showing items 128-144 of 144

    • University System Reciprocal Borrowing Services: A View from the Trenches 

      Armbrust-Kohler, Chuck; Timian, Viki (Georgia Institute of Technology, 2011-11)
      This session pulls the curtain back on the inner workings of Georgia's state-wide reciprocal borrowing program (GIL Express) from the point-of-view of the two largest GIL Express participants in the University System of Georgia.
    • Usability Testing Your Circulation FAQ 

      Fox, Cassandra; Feiden, Melissa (Georgia Institute of Technology, 2011-11)
      A team of staff from the MIT Libraries Information Delivery & Library Access department developed and administered a usability test to observe how students and staff navigate our Circulation FAQ. The results of the study ...
    • Using Participatory Management in Access Services Improves Staff Quality and Participation in Decision-Making 

      Morrison, Ray L. (Georgia Institute of Technology, 2014-11)
      Access Services Librarians are now beginning to use participatory management to successfully direct their staff. Using participatory management increases work productivity, greater job satisfaction, higher level of motivation, ...
    • Using the Google Model to Encourage Innovation in Access Services 

      Aiken, Julian (Georgia Institute of Technology, 2011-11)
      The Google Innovation Model has produced many of that organization's greatest Eureka! moments. This session aims to describe how we implemented it in Yale Law Library's Access Services department, and the results we achieved ...
    • A Vision of Access Services in the Open Library Environment (OLE) 

      Gardner, Judy (Georgia Institute of Technology, 2009-11-13)
      This program will present a scenario of access services in an open source academic library system with enterprise level connections. The Open Library Environment (OLE)'s design will be used as a model. OLE is an open ...
    • We Are Doing What?' The Changing Roles of Access Services in the 21st Century Library 

      Auger, Jose; Hampton, Denita (Georgia Institute of Technology, 2016-11-17)
      We were called “Circulation” in the 80s; “Access Services” in the 90s; and now we are called User Services & Technology Support. Supporting the library’s vision to provide new and emerging technologies to support faculty ...
    • We Have it All Backwards: Using Positive Psychology and a Strengths Based Approach to Staff Development 

      Durham, Jason; Minnis, Samantha (Georgia Institute of Technology, 2016-11-18)
      We all have things we do well, and have areas that could use improvement. From a staff development perspective, we tend to focus on areas of weakness as opposed to developing strengths. Conventional wisdom says this is the ...
    • What makes Access Services Staff Happy? A Job Satisfaction Survey 

      Lancaster, Charla; Sewell, Bethany (Georgia Institute of Technology, 2013-11)
      The nature of work in Access Services on a national level has been rapidly changing over the past decade. The investigators hope to gain insight on how these changes affected job satisfaction of Access Services support ...
    • What's There and What's Missing: An Inventory of Library Collections 

      Atwater-Singer, Meg (Georgia Institute of Technology, 2017-11-17)
      When was the last time your library did an inventory? Librarians love to build collections that connect and fulfill patrons’ information needs. But do you really know what’s on your library’s shelves? What percentage of ...
    • When Access Starts with Interlibrary Loan/Document Delivery 

      Harper, James B. (Georgia Institute of Technology, 2010-11)
      Interlibrary loan has evolved. We used to be a supplement to our collection – obtaining items too esoteric, odd, or granular to be considered for collection. Our service was slow, labor intensive and typically only available ...
    • When it is Time for a Change. Navigating Human Resources in the Academic World 

      Busch, Lavinia (Georgia Institute of Technology, 2016-11-17)
      This presentation will focus on the challenges Access Services Librarians encounter when faced with the uncomfortable situation of letting an employee go. Hired into departments that require excellent management and ...
    • When Worlds Collide: Lessons Learned from Merging Two Key Service Points 

      Chimato, Mary Carmen; Reade, Tripp (Georgia Institute of Technology, 2009-11-13)
      In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessment of its programs and services with the goal of ...
    • When You’ve Got It, Flaunt It: Visualizing Resource Sharing Data 

      Keegan, Kerry Anne (Georgia Institute of Technology, 2016-11-18)
      This presentation will be separated into four segments and will reference an analysis of library resource sharing services. The procedures and takeaways will be useful and transferable for most assessment projects. It will ...
    • A Winning Combination: Gamification and Student Employee Training 

      Copenhaver, Kim; Pritchard, Liz; Tanquary, Julia (Georgia Institute of Technology, 2015-11)
      Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library student employee training program has served as a low ...
    • You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment 

      Evangeliste, Mary; Furlong, Katherine; Dermott, Maureen O'Brien (Georgia Institute of Technology, 2009-11-12)
      In this panel presentation three managers of Access Services share the triumphs, disappointments and the "down right uncomfortable" work of transforming a user/access services department. Changes in the user/access service ...
    • You Can’t Teach Nice: Retail Management Strategies for Enhanced Library Customer Service 

      Perrine, Amanda E. (Georgia Institute of Technology, 2016-11-17)
      As competition increases for library budgets and people question the relevance of libraries for information gathering, customer service is the difference between satisfied patrons who look to the library for information ...
    • You want us to do what?: Practical, data driven planning and decision making for Access Services 

      Miller-Wells, John; Begay, Wendy; Huff-Eibl, Robyn (Georgia Institute of Technology, 2010-11)
      In this presentation, you will learn a methodology for collecting and analyzing customer comments and feedback from multiple data sources, and how the University of Arizona has incorporated this data into our strategic ...