Now showing items 1-20 of 124

    • Access Services 2.0: Tools for the New Era 

      Shuping, Andrew D. (Georgia Institute of Technology, 2009-11-12)
      In the last five years the web has exploded with new tools and websites that innovative services and new ways to collaborate. Although many of these new sites gain mention for being used in public services, they can also ...
    • Access Services 2020 : Envisioning the Future of Access Services 

      Batchelor, Michelle (Georgia Institute of Technology, 2015-11)
      The library community of the present is completely obsessed with the future. This isn't surprising; it's clear that society and technology are changing together in ways that will transform libraries dramatically over the ...
    • Access Services and User Experience: How Complementary Roles Result in User Compliments 

      Rose, Kristina; Tempelman-Kluit, Nadaleen (Georgia Institute of Technology, 2014-11)
      Collaboration between Access Services and User Experience (UX) are natural partners in improving user services. Learn about tools and methodologies for successful collaborations, including guerilla user testing and agile ...
    • Access Services Beyond the Library: Building Relationships to Improve User Services and Expand the Library’s Footprint on Campus 

      Fones, Joey; Kelshian, Rob (Georgia Institute of Technology, 2015-11)
      This presentation will explore efforts to build community partnerships that have allowed the AU Library to improve communications, marketing/outreach, and bring in new resources to benefit our users and increase the library's ...
    • Access Services Department Organization: Who are we and how can we remain relevant? 

      Wilson, Duane (Georgia Institute of Technology, 2013-11)
      A recent survey found that, though Access Services is prevalent and there is a core group of services in the majority of libraries, the department remains a geographically and organizationally disparate group of semi-related ...
    • Access Services Innovative Management in the Changing Era 

      Davis, Dell M.; Chang, Amy (Georgia Institute of Technology, 2010-11)
      Among all the many challenges faced by managers of public service departments today, human resource management has been the key issue in the success of facilitating change and implementing new service endeavors. Today, ...
    • Access Services – It is All about PEOPLE! 

      Fu, Li; Shi, Jing (Georgia Institute of Technology, 2010-11)
      Access Services are people services. They are for the people, by the people and all about people. This presentation discusses one of the trends in library services that PEOPLE are the priority on top of everything else we ...
    • Ask Us: A Single Service Point Success Story 

      Rucker, Rob; Woodbury, David (Georgia Institute of Technology, 2015-11)
      The “Ask Us” center at North Carolina State University Libraries is a new, successful single service point combining circulation, reference, and technology support. The presentation will talk about the successes and ...
    • Assessing the 24/5 Library: Does Data Matter? 

      Johnson, Ken; McCallister, Kelly (Georgia Institute of Technology, 2014-11)
      Looking through the lens of assessment, the importance of data to make decisions about hours all depends on perspective. Students, library managers, and university administrators each have a different spin on how to approach ...
    • Assessment with an iPad: Access Services and creative technology 

      Little, Micquel (Georgia Institute of Technology, 2013-11)
      This presentation will share how St. John Fisher’s Access Services department is actively supporting the strategic goals set by the library and aligned with the college through creative use of technology. With the use of ...
    • Avoiding Garbage Data: How to Improve Public Services Data-gathering in Academic Libraries 

      Elder, Zachary (Georgia Institute of Technology, 2014-11)
      In this session, I will go over some of the more common mistakes libraries make in calculating their circulation and their entrance statistics, which usually result in under-counting their circulation totals. I will ...
    • Be Our Guest - Exceptional Patron Library Experience 

      Sotilleo, Sophia (Georgia Institute of Technology, 2014-11)
      The Be Our Guest program is a session where we will discuss and outline proven principles and processes that will help focus your library vision and assemble your team to enhance and deliver exceptional customer service. ...
    • Blurred Lines: Guiding Library Stakeholders toward a Shared Vision of the Library 

      O'Brien Dermott, Maureen; Arndt, Theresa (Georgia Institute of Technology, 2015-11)
      Libraries are relying less on local ownership and increasingly on new models of instant access through unmediated ILL, pay-per-view services, demand-driven acquisitions, and shared collections, blurring lines between access ...
    • Bridging the Gap: Building Relationships and Overcoming Copyright Anxieties 

      Quartey, Susie (Georgia Institute of Technology, 2009-11-12)
      Nine years ago the Course Reserve Library at Brigham Young University (BYU) partnered with the newly developed Copyright Licensing Office (CLO) on campus to continue the arduous task of copyright compliance for materials ...
    • Building a Better Library Experience: Redefining Access Services 

      Rodriguez, Juan Carlos; Merry, Brian (Georgia Institute of Technology, 2013-11)
      In 2011, the University Libraries at Grand Valley State University began a year-long process of reviewing and analyzing all workflows performed by members of the Technology and Information Services (TIS) Division. The TIS ...
    • Building a Joint High Density Remote Storage Facility: a Public and Private Collaboration 

      Boucher, Amy; Richardson, Stella (Georgia Institute of Technology, 2015-11)
      Building and filling a high density storage facility is major undertaking for any institution, but even more so when it is a joint endeavor between a private and a public institution. The presenters will outline the complex ...
    • Change is the new normal: Access Services in a new Public Services paradigm 

      Troy, Sarah; Lawson, Nicole (Georgia Institute of Technology, 2011-11)
      At the University of California, Santa Cruz, Access Services has a reputation for testing new ideas and eagerly embracing change. Recently we began making plans to create a single desk for providing both Access and Research ...
    • Changing Times, Changing Needs: Opening Course Reserves 

      O'Brien, Elizabeth; Rudin, Lola; Sgro, Adriana (Georgia Institute of Technology, 2014-11)
      Do Course Reserves need to be behind a Circulation Desk or are there other models that would serve our students better? We moved this collection out from behind the desk into a self-service area. Hear our challenges and ...
    • Closing the digital knowledge gap in Access Services Staff 

      Handfield, Amy (Georgia Institute of Technology, 2013-11)
      With the changing climate of libraries and the growing use of technology and digital information, the skill sets required of access services staff is evolving. At present, many library circulation departments are staffed ...
    • Collaboration and Change: Lessons Learned from a Merged Library Experience 

      Ward, Julie Kowalewski (Georgia Institute of Technology, 2011-11)
      This presentation will discuss the successful integration and challenges facing the Access Services Department in a merged academic and public library. The need for collaboration, flexibility and the ability to respond ...