Usability Testing Your Circulation FAQ

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Title: Usability Testing Your Circulation FAQ
Author: Fox, Cassandra ; Feiden, Melissa
Abstract: A team of staff from the MIT Libraries Information Delivery & Library Access department developed and administered a usability test to observe how students and staff navigate our Circulation FAQ. The results of the study convinced us to rebuild our FAQ from scratch to better meet our community's needs.
Description: Presented at the Access Services Conference 2011, November 9-11, 2011, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia.
Type: Presentation
Date: 2011-11
Contributor: Massachusetts Institute of Technology
Publisher: Georgia Institute of Technology
Subject: Usability
Library assessment
Access services

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